The UAE will host Expo 2020!
  • Arabic
Supported by the UAE National Media Council
We are in the process of developing and improving our website, and we invite you to participate in our brief survey to measure the level of your satisfaction
Satisfaction Survey For UAE Interact Website
رغبة منا بالتعرف على مستوى رضاكم عن موقعنا وبهدف تطويره وتحسينه، فقد قمنا بتصميم استبيان سريع لقياس مدى الرضا عن موقع دولة الإمارات العربية المتحدة روعي في تصميم الاستبيان أن يكون قصيرا وسريعا كي لا نطيل عليكم، وعليه نرجو منكم التكرم باستكماله عن طريق الرابط التالي
استبيان رضا المتعاملين عن موقع دولة الإمارات العربية المتحدة

Dubai launches new immigration smart service

posted on 27/06/2014: 6382 views

Dubai launches new immigration smart service

The Dubai immigration authorities on Thursday unveiled a package of new smart services which Emiratis, residents and companies can have access to via smart phones and tablets.

A top official said the move is in line with the smart government drive initiated by His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai in May 2013.

"The move is aimed to make government services available on smart phones and tablets that customers can manage their applications round the clock at anywhere,” said Major General Mohammed Al Marri, Director General of the General Directorate of Residency and Foreigners Affairs in Dubai (GDRFAD).

Though the new smart services help customers submit and follow their applications as convenient and fast as possible, there is no single compromise for security or privacy rules, he noted.

Captain Salem bin Ali, Manager of AMER Customer Care Section – GDRFAD, said Emiratis may now have access to some smart services. "They may issue or renew the residence visas of their foreign wives and domestic helpers.”

Residents may also issue, renew, and extend the residence visas of their families through smart phone services, he added.

Captain Bin Ali explained that applicants can check the list of the sponsored people on the file of the national or resident. "They may also follow their transactions step by step.”

Companies can also follow their transactions through the smart services, he noted. "They can renew or cancel entry permits, and submit an application to the ministry of labour, let alone many other services available.”

Captain Bin Ali affirmed that the faster and easily accessible services are aimed to save time, money, and effort, expedite procedures, and far and beyond win customers' satisfaction.

"However, there is no compromise for security or privacy issues which are strictly handled that none can have access to any transaction unless it is his or hers.”

A new channel has also been dedicated for using the smart gate by simply scanning the barcode on the personal files of any national or resident upon arrival at the country entry checkpoint, he stated.

More than 100 e-Gates are installed at Terminal 1 and 2 of Dubai International Airport while 14 smart gates are available at Terminal 3 for over 17-year-old residents with free registration and activation.

The smart gates can read electronic passports and accept Emirates ID or the e-Gate as an identification document. The gates use facial and eye recognition technology to identify and verify the user. Once the checks are made, the gate opens automatically for travellers to pass through to baggage reclaim areas.

The smart gates are meant to enhance passenger flow and comfort, particularly as the number of passengers expected to use Dubai International Airport are projected to cross 78 million in 2015 and 103 million in 2020. – Khaleej Times –§ion=government


03 May 2017 Entry visas on arrival for Indians with US visas or green card holders
04 August 2016 503 fake passports seized over six months at Dubai airport
03 August 2016 Senegal grants visa exemption for UAE nationals
28 July 2016 Record number of Emiratis visiting Britain using Electronic Visa Waver System
21 July 2016 UAE participates in meeting of Arab officials of immigration, naturalisation and passport authorities

Most Read