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Emirates Red Crescent receives five ISO certificates

posted on 25/11/2015: 1019 views

The Emirates Red Crescent has won two ISO 9001:2008 and two ISO 14001:2004 certificates from UK-based Worldwide Quality Assurance recognising the quality of the agency's services at the Emirati Jordanian Field Hospital in Jordan's Mafraq Governorate and the Emirati Jordanian Refugee Camp (Mrajeeb Al Fhood camp) east of Zarqa, Jordan. The hospital and the camp are both managed by the UAE agency.

Recently, the ERC received ISO 9001-2008 in the scope of management and administration of local human aid, volunteer, fundraising, marketing, and the departments of public relations, media and call centre.

The ERC has become the first humanitarian agency in the world to obtain the five ISO certificates.

The scopes of the latest four ISO certificates are provision for health care services, including medical emergencies, outpatient and inpatient care and diagnostic services for the local and refugees communities, and provision of comprehensive humanitarian assistance services to refugees.

The achievement of the four certifications coincide with the declaration of the higher policy for innovation by President His Highness Sheikh Khalifa bin Zayed Al Nahyan and the launch of the UAE Innovation Week (22-28 November).

Secretary-General of the Emirates Red Crescent, Dr. Mohammed Ateeq Al Falahi, received the certificates from A P Naveenan, CEO of Worldwide Quality Assurance, in a ceremony at the agency's head office.

Al Falahi said the ERC is committed to continued development of its services in line with directives from H.H. Sheikh Hamdan bin Zayed Al Nahyan, Ruler's Representative in the Western Region and President of the ERC.

Obtaining the ISO certificates is only a tool to improve and develop services the agency provides for beneficiaries inside and outside the UAE, Al Falahi added, noting that the certification is a milestone in the agency's journey of excellence and innovation. – Emirates News Agency, WAM -


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