The UAE will host Expo 2020!
  • Arabic
Supported by the UAE National Media Council

Etisalat toll free 101 service to handle all customer care requirements

posted on 07/04/2007: 35022 views



Etisalat customers can now enjoy convenient and free customer care from one toll-free number, 101, which was previously chargeable from mobile telephones.



From Sunday April 8 all Etisalat customer service numbers will be combined and will be accessible by calling 101 toll-free whether calling from Etisalat GSM or Wasel mobiles, or fixed-lines.



As a further convenience, in order to support its growing customer-base, Etisalat will now support callers in Urdu/Hindi and Malayalam, in addition to the original Arabic and English when receiving call at 101.



This re-designed 24-hour service, which combines 800-6100 (Internet support services), 800-5500 (E-Vision services), 800-6464 (mobile value added services), 800-3463(e-shop online services), and 171 (fault reporting centre), will allow callers to obtain information on Etisalat's special offers and promotions, subscribe quickly and conveniently to those same services, discuss billing information, obtain clarifications on billed items, ask for and receive general information as well as receive technical support and report faults for Mobile, Landline, Internet, TV products, and for Etisalat online service.



Etisalat's Directory Enquiries service, 181 has not been affected and customers should continue to dial 181 to obtain contact information. (Emirates News Agency, WAM)

RELATED ARTICLES

27 April 2016 Etisalat Group reports rise in revenues for first quarter of 2016
27 April 2016 du Q1 2016 revenue grows 1.3% to AED3.09 billion
21 April 2016 New submarine cables to bring faster internet to UAE
19 April 2016 du wins Best Satellite Services Innovation of the Year Award
28 March 2016 Etisalat AGM approves full-year 2015 dividends of 80 fils per