Mohammed bin Zayed tours Etihad Airways' Call Centre

posted on 19/09/2012: 1148 views

Emirati women working in public, private or voluntary sectors play a vital role in support of the country's comprehensive development march, Gen. His Highness Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces said.

Sheikh Mohammed made the remarks yesterday as he toured the Etihad Airways Call Centre in Al Ain, which was inaugurated last year. The Centre is exclusively managed and operated by Emirati women.

Sheikh Mohammed was accompanied during his tour by Dr Ahmed Mubarak Al Mazrouei, Secretary General of Abu Dhabi Executive Council '&' Chairman of ADWEA, Abdullah Muhayer Al Kutbi and Mohammed Mubarak Al Mazrouei, Under Secretary of the Abu Dhabi Crown Prince's Court.

Sheikh Mohammed stopped at the operations section of the Centre. He was briefed by Samya Abdul Rahim, Director of the Call Centre about the different sections and the services offered to customers in the UAE, GCC and the Middle East.

He reviewed plans to increase the number of Emirati female employees at the Centre from 180 to 200 by the end of the year and to 300 by the end of 2013.

Sheikh Mohammed met with the Centre's employees who talked about their different tasks at the Centre. He urged the women in the centre and the Emirati women in general to continue their endeavours to develop their capabilities and skills in the light of excellent achievements made by the UAE women, thanks to the unlimited support of the country's wise leadership.

He applauded Etihad Airways initiative of setting up the Centre, providing UAE national women with proper training and preparing them to take up leading roles in its operations.

The Centre started its operations last year with 80 highly trained Emirati women. James Hogan, Etihad's chief executive officer, said: "As the national airline of the UAE we are fully committed to growing our workforce of Emiratis, whilst respecting the culture and ambitions of the country," Employees receive a six-month training programme in customer service, information technology and English, in collaboration with the Abu Dhabi University.

The Call Centre won the Best Call Centre Facilities and the Best Quality of Submission Awards at the annual Insights Middle East Call Centre Award ceremony held in Dubai earlier this year. – Emirates News Agency, WAM

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